Refund and Cancellation Policy
Effective Date: 16/10/2024
We don’t have any REFUND OR RETURN policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
At Boums, we strive to ensure our customers are satisfied with their purchases. This Refund and Cancellation Policy outlines our practices regarding returns, refunds, and order cancellations.
Order Cancellation
1. Before Shipment: If you wish to cancel your order before it has been shipped, please contact us at [insert contact email] as soon as possible. If the cancellation is processed before shipping, you will receive a full refund.
2. After Shipment: Once your order has been shipped, you will need to follow our return process outlined below.
Returns
We accept returns under the following conditions:
1. Damaged or Defective Items: If your item arrives damaged or defective, please contact us within [insert number of days] days of receiving your order. We may require photos of the damaged item for verification.
2. Incorrect Items: If you receive an item that does not match your order, please notify us within 2 days for a resolution.
Return Process
To initiate a return, please follow these steps:
1. Contact us at buomsofficial@gmail.com to request a return authorization.
2. Provide your order number and a brief description of the issue.
3. We will provide you with instructions for returning the item.
Refunds
– Refunds will be processed within 7 days after we receive the returned item.
– The refund will be issued to the original payment method used during purchase.
– Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
Non-Returnable Items
Certain items may not be eligible for return, including:
– Custom or personalized items
– Items that have been worn or used (in the case of clothing)
Exchanges
Currently, we do not offer direct exchanges. If you need a different item or size, please return the original item for a refund and place a new order.
We don’t have any REFUND OR RETURN policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Us
If you have any questions or need assistance with your return or cancellation, please contact us at:
Boums
Email: buomsofficial@gmail.com
Address: Office Address for Return : 49/5 2nd Street, Modern Park , Santoshpur, Kolkata 700075
—
Feel free to modify this template to suit your specific needs and consult with a legal professional to ensure compliance with applicable laws.
